Refund policy

At AV Official, your satisfaction is our priority.

Returns: We accept returns on damaged items only. If you receive a damaged piece, please contact us within 24 hours of delivery with photo proof and we will arrange a full return.

Exchanges: We offer exchanges for size issues or damaged items. Please reach out to us within 24 hours of receiving your order to request an exchange.

To initiate a return or exchange, contact us within the 24-hour window. Requests made after this period will not be accepted.